- Early DVR receivers were terrible. Interfaces were OK when they worked,
but often response times to button presses can be measured in the tens of
seconds. Resetting the receiver was required about twice a week to
- Customer support staffed by clueless idiots.
- Customer support has no visibility into tickets submiited to engineering,
so if a problem is found to be at their end, there is no way to follow up
- Customer report refuses to report bugs in hardware upstream. I had
several reproducible bugs that I couldn't get addressed. The only two solutions to real issues are to:
- Reset the receiver
- Replace the receiver
- There is a $5 fee for receivers not connected to a phone line.
- Newer receivers, while much better than previos generations, still have their faults.
- Some commonly used options seem buried in strange places
- Selecting "Start N minutes early" conflicts with earlier recordings
if N > 1; "proper" behavior would be to drop the pre-recording for
any N, or have the importance of the pre-recording selectable. The
fact that a one minute "record before" setting is dropped instead of
conflicting points to some alignment with my opinion.
- The newer 622 DVR is very good. Responsiveness is good, and the box
doesn't seem to require constant resets.
- 622 timer conflict resolution is good.
- 622 video quality is good. Even standard definition programs look better
on my 10 year old HDTV using the 622 upconversion than the TV's internal